get999's Privacy Policy
Below is get999's full commitment and detailed explanation of how your personal information is collected, used, and protected.
Introduction and Applicability
get999 (referred to here as "we", "us", or "the platform") is an online betting and casino platform in Bangladesh. This privacy policy provides a complete and transparent description of how your personal information — as our user — is collected, the purposes for which it is used, how it is kept secure, and the circumstances under which it may be shared with third parties.
When you use the get999 website (https://get999.cam), mobile platform, or related services, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. Please read both documents in full.
This policy has been prepared in accordance with Bangladesh's Information and Communication Technology Act and applicable data protection regulations. get999 treats the privacy of its users as its highest priority.
If any changes are made to this policy, we will publish them on the website and notify registered users by email. Continued use of the platform after changes are made will be considered acceptance of the revised policy.
Information We Collect
get999 collects two types of information — information you provide directly and information collected automatically.
2.1 Directly Provided Information
When you register with get999, use the services, or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi address (including district and division)
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay number (for processing transactions)
- Bank account details (for bank transfers)
- Records of communication with our support team
2.2 Automatically Collected Information
When you use the get999 platform, the following information is collected automatically:
- IP address and geographic location (at country and region level)
- Device type, operating system, and browser version
- Browsing behavior on the platform and session duration
- Gaming history and betting records
- Information collected through cookies and similar tracking technologies
How We Use Your Information
get999 uses your personal information only for the following legitimate purposes:
3.1 Service Operations
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing gaming services and maintaining gaming history
- Managing bonuses, promotions, and VIP benefits
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Complying with applicable laws and regulations
- Age verification (services are available to users aged 21 and above only)
- Ensuring account security
3.3 Communication and Support
- Providing customer service and support
- Notifications about important platform updates and policy changes
- Information about promotional offers and bonuses (based on your consent)
3.4 Platform Development
- Analyzing and improving the user experience
- Diagnosing and resolving technical issues
- Planning new services and features
Data Retention Period
get999 retains your personal information only for as long as it is necessary and legally required. The following policies are followed:
- Active account data: fully retained for as long as the account remains active
- Closed account data: for at least 5 years from the date of closure (as required by law)
- Transaction records: retained long-term in compliance with applicable financial laws
- Customer support conversations: for up to 3 years
- Cookie and session data: for up to 1 year on your device
After the set retention period, we take steps to securely delete or anonymize your information.
Sharing Information with Third Parties
get999 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Partners
- Payment gateways (bKash, Nagad, Rocket, Upay, banks): for processing transactions
- Game software providers (Pragmatic Play, Spribe, JILI, etc.): for delivering gaming services
- Identity verification services: for completing the KYC process
- Technology and hosting partners: for operating the platform
5.2 Legal Obligations
Under Bangladeshi law, we are required to provide necessary information upon receipt of a valid order from a government authority or court. In such cases, we provide only the minimum information required.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new ownership. In such cases, we will notify users in advance.
All third-party partners operate under data protection agreements consistent with this privacy policy. We ensure that your information is shared with them only to the extent necessary.
Cookies and Tracking Technologies
The get999 website uses cookies and similar technologies that store small data files in your browser. These technologies are essential for the proper functioning of the platform and an improved user experience.
6.1 Types of Cookies
- Essential cookies: for login sessions, security tokens, and core platform functionality — these cannot be disabled
- Functionality cookies: to remember your preferences, language settings, and other customizations
- Analytics cookies: to understand and improve platform usage — collect anonymous data
- Performance cookies: to monitor the speed and performance of the platform
6.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent get999 platform services from working correctly.
Your Rights and Choices
As a get999 user, you have the following rights over your own personal information:
- Right to access: you can request to know what information we hold about you
- Right to rectification: you can request correction of inaccurate or incomplete information
- Right to erasure: you can request deletion of your information in certain circumstances (full deletion may not be possible if there are legal obligations)
- Right to restrict processing: you can request that the use of your information be limited in certain cases
- Right to object: you can request to be removed from marketing communications
- Right to data portability: you can request your information in a structured format
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We generally respond within 30 business days.
To unsubscribe from promotional emails or notifications, click the "Unsubscribe" link at the bottom of any email or let our support team know. Core service communications (security alerts, transaction confirmations) cannot be turned off.
Data Security Measures
get999 has adopted industry-standard technical and organizational measures to keep your personal and financial information secure:
8.1 Technical Security
- SSL/TLS encryption: all data exchanged between your browser and our servers is encrypted
- Data encryption: sensitive information remains encrypted even when stored
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
8.2 Organizational Security
- Strict access controls — only authorized staff can access specific data
- Regular data protection training for staff
- Rapid response plan in the event of a data breach
- Regular security assessments of third-party partners
Despite best efforts to protect your data, no method on the internet is 100% secure. Keep your account password confidential and always log out after using an unfamiliar device.
Children's Privacy
get999 is an adult platform. This service is for people aged 21 and above only. We do not knowingly collect or process personal information of anyone under the age of 21.
An age verification process is followed at the time of registration. If we suspect that a user is under 21, we will immediately suspend their account and request additional verification.
If you find out that a minor is using our platform, please inform us immediately at [email protected].
For ages 21+. For more information on responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
get999 reserves the right to change or update this privacy policy from time to time. Reasons for changes may include:
- Changes in laws and regulations in Bangladesh
- Addition of new services or technology
- Improvements to security or data protection
- Changes in business operations
For any significant changes, we will publish a notice on the website and notify registered users by email. For minor changes, the "Last Updated" date at the top of the page will be updated.
Continuing to use get999 after any changes will be considered acceptance of the new privacy policy. If you do not agree to the revised policy, you may request to close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 direct support in Bengali on the get999 website
We try to respond to all privacy-related requests as quickly as possible. For complex requests, we will provide a complete response within 30 business days of receipt. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.
Have a privacy question?
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